FY 2008/2009
General Fund
FY 2008/2009 Approved Service Alternatives
Equipment List
Information Technology
Mission Statement
To partner with our customers to provide
accurate, timely, and reliable technology solutions to support the strategic
direction of the City of Boise.
Strengths
- Dedicated, talented staff
- Trusted to support citywide
applications
- Good teamwork, willingness to help
each other
- Excellent problem-solving skills
- Business process knowledge
- Customer relationships/service
- Length of service/institutional
knowledge
Weaknesses
- Duplicate infrastructure - maintenance
costs
- Inconsistent customer service
- One person has excessive multiple
roles
- Misaligned job classifications
- Lack of cross-training
- Lack of mentoring opportunities
Opportunities
- More involved in planning process for
other departments
- Centralize IT resources
- Outsourcing opportunities
- Regional partnerships
- Business process improvements
- Better alignment of business and IT
citywide
Threats
- Lack of Inter-agency cooperation
- Non-IT staff functioning in IT roles
- Hackers/SPAM
