ADA and Section 504 Grievance Procedure

This grievance procedure is established to meet the requirements of the Title II Americans with Disabilities Act of 1990 (ADA) and Section 504 of the Rehabilitation Act. It may be used by anyone who wishes to file a complaint alleging discrimination on the basis of disability in the provision of services, activities, programs or benefits by the City of Boise, including federally assisted services, programs, activities and benefits. The City of Boise's Employee Policy Handbook includes grievance procedures to meet the employment related requirements of Title I of the ADA.

Complaint Form

What to Include in the Complaint

Complaints should be submitted in writing preferably on the City's ADA / Section 504 Grievance Form. Alternative means of filing complaints, such as personal interviews or a tap recording of the complaint will be made available for persons with disabilities upon request. If an alternative method of filing a complaint is requested the following information will be required:

Information of Complainant

Name, address and telephone number of the person filing the complaint.

Information of Filer

Name, address and telephone number of the person who was allegedly discriminated against, if different from person filing the complaint.

Facility Information

The City facility or activity in which the violation is alleged to have occurred.


A complete description of the incident prompting the complaint including:

1. Time and date the incident occurred
2. Location where incident occurred
3. Names and telephone numbers of any witnesses
4. The desired remedy or solution requested

Submitting the Complaint

The complaint should be submitted by the grievant or his/her designee as soon as possible, but no later than 60 calendar days after the alleged violation.

Fill out the web form or download the PDF and mail to:

City of Boise
Attn: Community Accessibility Manager
625 W Idaho St.
Boise, ID 83702
(208) 972-8573
TTY: 1-800-377-3529

The Process

After receipt of a complaint, the Community Accessibility Manager or designee will contact the complainant to discuss the complaint and possible resolutions. Within 30 calendar days, the Community Accessibility Manager or designee, will respond in writing in a format accessible to the complainant. The response will explain the position of the City of Boise and proposed resolution.

If the complainant does not agree with the resolution, the complainant or their designee may appeal the decision to the City of Boise's Director of Community Engagement within 15 calendar days after receipt of the response. The appeal should include a statement of why the complainant disagrees with the resolution. After receipt of the appeal, the Director of Community Engagement or designee will schedule a meeting with the complainant or designee to gather additional information. The Director of Community Engagement or designee will issue the final decision within 15 calendar days of the last scheduled meeting. The decision will be in a format accessible to the complainant.


All written complaints received by the Community Accessibility Manager or designee, appeals to the Director of Community Engagement or designee, and responses from these two offices will be retained by the City of Boise for at least three years.


The procedures described above do not preempt or supersede any legal procedures or remedies otherwise available to a victim of discrimination or harassment under state or federal law.

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