As part of the City of Boise’s LEP, the Boise Airport has developed the following plan to provide meaningful access to its services for LEP populations. The plan will be updated on a triennial basis.
Airport LEP Assessment and Plan
Four Factor Analysis
- The number or proportion of LEP persons served or encountered in the eligible service population. The majority of the Airport’s public encounters involve those of the public who are traveling for work or business. The Airport’s staff surveyed and report the number of LEP persons encountered is that of the general public ratios in the City of Boise.
- The frequency with which LEP individuals come in contact with the program. Over the past year, Department staff surveyed estimated zero to four interactions monthly with LEP persons. They report most LEP persons provide their own interpreter. Airport staff most likely encounter LEP individuals at the Administration Office or in terminals who might interact with custodians when needing directions.
- The nature and importance of the program, activity or service provided by the recipient to people’s lives. The Boise Airport is served by seven major airlines, Alaska, Allegiant, American, Delta, Frontier, Southwest, and United. Due to being in Idaho’s largest city, it is the most utilized airport in the state of Idaho. Therefore, the overall importance of the Department’s LEP plan is significant.
- The resources available to the recipient and the costs. All Department public-facing staff have been issued and trained on “I Speak” language cards. Currently the Airport employs 40 bilingual employees who speak one or more of the following languages: Spanish, Serbo-Croatian, Romanian, Bulgarian, Russian, French, Japanese, Chamorro, Swedish, Norwegian, Danish, Welsh, Arabic, Swahili, Persian, Uzbeki, Turkish, Macedonian, German, and Sign Language. The Department also has an account with Language Line Solutions to provide telephone translations and uses Boise Police Department Interpreter Program, for in-person and document translations. Additionally, Google translate or a similar product has been installed for use on the Airport’s website.
The Department will examine requests for language assistance from past in-person contacts, telephone calls, meetings and events to anticipate the possible need for assistance in future contacts. The Department has “I Speak” cards available and all public-facing staff members are trained on how to use them. Public-facing staff members have also been provided contact information for telephone, in-person, and document translation services. As a part of its department outreach, Google translate has been added to the Department’s website and frequently requested documents a have been translated to Spanish. In addition, all airlines, rental car companies, and food service tenants are required to comply with additional FAA requirements.
The Airport will educate staff about the existence of bilingual staff. The Airport will continue to locate language identification cards at service desks. It also has Google Translate installed on its computers.
In addition to the training the Department’s public-facing staff on the language assistance services the City offers as well as specific procedures to be followed when encountering LEP persons, all department staff have been educated on the Department Title VI LEP responsibilities.
The Department has a link in its website to the City’s Title VI policy statement and complaint process. It also provides the contact information for the City’s Title VI Coordinator. Critical documents are being translated into Spanish and other documents are available for translation upon request. In addition, a notice in Spanish has been posted at the front desks of the department explaining that language assistance is available upon request.
The Airport will monitor and update this plan on a regular basis, but not less than triennially. At minimum, the Airport will examine how many LEP persons were encountered and determine if their needs were met. The Airport will continue to review its documents to determine which ones should be translated into other languages. It will also look at any complaints received and learn how to better serve the LEP population through those complaints.
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