DFA LEP Assessment and Plan

As part of the City of Boise’s LEP, the DFA has developed the following plan to provide meaningful access to its services for LEP populations. The plan will be updated triennially.

Four Factor Analysis

  1. The number or proportion of LEP persons served or encountered in the eligible service population. The number or proportion of LEP persons encountered is the same as that in the general population of the City of Boise.
  2. The frequency with which LEP individuals come in contact with the program. In the past year, staff have had regular contact with LEP individuals. They have had contact with ten or more LEP individuals a month. The languages spoken have been Spanish and Swahili. The City Clerk reports that there have been no requests for either an interpreter or translated documents at City Council meetings.
  3. The nature and importance of the program, activity or service provided by the recipient to people’s lives. The Department of Finance and Administration exists to support the City-wide mission of providing exceptional municipal services and to keep Boise a safe and vibrant community.  This is accomplished through a department staff that is committed to teamwork, expertise, consistency, balance and integrity. The DFA plays a key role in every financial transaction ranging from the buying and selling of investments, the issuance of debt financing, the development of contractual relationships for services, the establishment of public/private partnerships, and external financial reporting. Finance and Administration is comprised of two divisions, The Administrative Services Division and the Financial Management Division.
  4. The resources available to the recipient and the costs. The Department has “I Speak” language cards available at the front desk. The Department also has an account with Language Line Solutions to provide telephone translations and uses the Boise Police Department Interpreter Program, for in-person, over the phone, and document translations. Additionally, Google translate has been installed for use on the Department’s website

Department Plan

Identifying Individuals Who Need Assistance

DFA frequently surveys its staff for instances of direct or indirect contact with LEP individuals. DFA also has “I Speak” cards available at the front desk.

Language Assistance Measures

DFA will continue using “I Speak” cards at the front desk. It also has Google Translate installed on its website.

Training Staff

In addition to the training provided by the City, DFA will ensure that its staff understands its Title VI LEP responsibilities. Staff will also receive specific training on what language assistance services the City of Boise offers and specific procedures to be followed when encountering LEP persons.

Providing Notice to LEP Persons

DFA will continue to direct LEP individuals to the services. Because DFA is located in City Hall, a Spanish language assistance notice has been posted in the lobby. DFA has trained its front desk staff to use I Speak cards and Google Translate.

Monitoring and Updating the LEP Plan

DFA will monitor and update this plan on a regular basis, but not less than triennially. At minimum, DFA will examine how many LEP persons were encountered and determine if their needs were met. DFA will also continue to review its documents to determine if any of them should be translated into other languages and to determine if more program-specific outreach should be undertaken. It will also look at any complaints received and learn how to better serve the LEP population through those complaints.

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