The Information Technology (IT) department partners with every city department to deliver reliable, secure, and innovative technology services. IT enables data-driven decision-making, operational continuity, and user-centric tools that help departments better serve the community.
Our services span a wide array of technologies and platforms, including enterprise applications, data and geospatial tools, networking and communications, support services, hardware provisioning, and cybersecurity. We focus on building trust, promoting sustainability, and continually improving how technology supports Boise’s mission.
IT OPS provides front-line technical support and business operations services to all City of Boise departments, employees, and elected officials. The division is dedicated to ensuring that technology is accessible, reliable, and supports city staff in delivering services to the community.
Includes:
- IT Service Management: Help Desk and Field Support for timely technical assistance and issue resolution.
- Endpoint Management: Lifecycle management of laptops, desktops, and mobile devices, including software updates, patching, configuration, asset tracking, and deployment
- Audio/Visual Services: Support for AV equipment and meeting room technologies.
- IT Business Operations: Procurement, vendor/software asset management (VSAM), and administrative support.
This team is responsible for maintaining the secure and reliable infrastructure platforms that power all City of Boise systems and services. From network access to cloud storage and radio communications, they ensure foundational systems are resilient and scalable.
Includes:
- Network Services: Internet, LAN/WAN, Wi-Fi, VoIP, and remote connectivity.
- Systems Services: Servers, virtualization, identity systems, cloud platforms, disaster recovery.
- Technical Infrastructure & Physical Security Services: Low-voltage cabling, access control, video surveillance.
- Radio Communications Services: Two-way radios and wireless systems supporting public safety and field operations.
Application Services delivers and supports the software that powers Boise’s citywide operations. The team manages both third-party systems and custom-built applications, helping departments automate workflows, improve service delivery, and measure performance.
Includes:
- Vendor and Custom Applications: Strategy, implementation, integration, support, and lifecycle management.
- Business Analysis: Requirements gathering, process improvement, technical design, and system documentation.
- Software Development: Custom-built tools aligned to business needs, using modern and scalable technologies.
This division helps transform raw data into meaningful insights. The team supports enterprise data pipelines, analytics, and geospatial solutions that improve operational decision-making and public services.
Includes:
- Data Services: Data engineering, integration, modeling, analytics, business intelligence, and enterprise search.
- GIS Services: Spatial data, application development, system integration, and support for mapping and geospatial workflows.
TSS aligns technology investment and risk management with the city’s long-term strategic goals. The team ensures security, compliance, and continuity while guiding Information Technology evolution through architecture, planning, and partnership.
Includes:
- Enterprise & Solution Architecture: Roadmaps, technology standards, integration design, and capability mapping.
- Information Security & Risk (Cybersecurity): Governance, risk assessment, incident response, and security platform operations.
- Business Relationship Management: Strategic partnerships with departments to align technology solutions with operational needs.