Information Technology

The Information Technology Department (IT) collaborates with every department to implement new technology services, provide supporting data and information while maintaining the City’s existing, information technology landscape. Our services cover a wide variety of systems, infrastructure and equipment including: department and enterprise software systems, Geographic Information Systems, data, websites, radio and communications services, desktop hardware, and computer networks used by City departments to serve constituents.

Services

Administration

IT Administration provides strategic direction, planning, process support, tools, guidance and materials for IT Department employees to accurately maintain and manage IT finances, policies, and human resource needs.

Customer Service Center

The Customer Service Center provides technical support and assistance to city departments, employees, and elected officials. Serving as a single point of contact, the Customer Service Center tracks each reported incident to an appropriate resolution and stores this information in a database of helpful solutions covering a variety of issues. Providing basic software, hardware, and related services to city employees.

Data and Development Services

Software Development helps run the city’s day-to-day operations by managing citywide services that include web server administration and security; website design and implementation; web policy and standards; and web content management, as well as custom designed and custom-built business applications to automate business processes; gain efficiencies; enable service improvements; and support business initiatives. Activities also include ensuring that developed and purchased applications work within the city’s technical infrastructure and are in alignment with enterprise strategic goals.

Data Services provides tooling, support, and strategic direction to citywide data-related initiatives. Activities include server and database administration and security; data warehousing; analysis and reporting; integration of enterprise applications and data sources; and enterprise search across web and application content, databases, and document/file systems.

Department Technology

Department Technology Services consists of 13 IT Project coordinators who are assigned to oversee and manage the existing and future technology needs specific to each department. This includes implementing new products specific to each department's line of business, providing expert-level technical support for those products, and assisting departments with technology planning and budgeting.

Enterprise Application Services

We provide technical support services for enterprise resource planning (ERP) and citywide application systems including software management, configuration, customization, workflow automation and architectural integration with other internal and external systems.

GIS and Mapping

IT GIS and Mapping provides geospatial software, services, technical support, data maintenance, data and software access, standards, and overall coordination for the use of spatial technologies to all areas of the city.

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Infrastructure Services

IT Infrastructure serves as the foundation upon which the city’s information systems and capabilities are built and also includes our information systems security team and radio communications division. It consists of the equipment, cabling, systems, software and services used in common across our organization, regardless of mission/program/project.

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