COVID-19 FAQs

Governor's 21-day Stay Home Order

Stay-Home Order | En Espanol

Frequently Asked Questions

Social Distancing

On Tuesday, March 24, the city issued an amended Public Health Emergency Order No. 20-03.

  • The distancing requirements apply to any indoor or outdoor venue, business, or event, including movie theaters, personal service facilities and stores. There are some exemptions, please view the Order (Section 3) for details.
  • All indoor recreation and fitness facilities shall be closed to the public for the duration of this Order.
  • To stay open, a business must meet these criteria:
    • Each individual invited into the venue must be accommodated at least six feet away from each and every other individual, whether seated or standing. Immediate family members may sit or stand together.
  • Complaints about this order not being followed should be called into non-emergency dispatch at (208) 377-6790.
  • The U.S. Small Business Administration approved Economic Injury Disaster Loan assistance for the entire state of Idaho. Businesses seeking assistance may do so at https://www.sba.gov/disaster-assistance/coronavirus-covid-19 or over the phone (800) 659-2955 and by email disastercustomerservice@sba.gov. This assistance was released due in no small part to the efforts of businesses who contacted the SBA and the Idaho Dept of Commerce.

Airport

The Boise Airport remains open for the traveling public.

  • It is recommended that passengers arrive 90 minutes before departure, and passengers should utilize close-in parking, as the Economy Parking Lot has been closed.
  • If you plan to visit the airport to pick-up family/friends, please remember to practice social distancing and refrain from big welcome parties.
  • The Boise Airport does not have nonstop international air service, therefore, the CDC and Central District Health have not recommended the Boise Airport screen passengers. Passengers are not being screened at the Boise Airport for COVID-19 symptoms at this time.
  • Some terminal shops and restaurants have closed and hours of operation may vary. In an effort to slow the spread of the virus, all open restaurants will be grab and go only. To learn what shops and restaurants are open, visit https://www.iflyboise.com/airport-guide/restaurants-shops/

City Council Meetings

  • All city boards and commissions have been cancelled for 30 days effective March 19.
  • City Council will continue to meet to manage essential city business and hear updates from the Coronavirus Task Force. Only 2 council members will be present, along with the mayor, the other council members will participate remotely.
  • No business will be heard that requires public input. All public hearings will be postponed until further notice.
  • We are encouraging people to watch online – all City Council meetings are livestreamed at cityofboise.org/publicmeetings.

Department of Finance and Administration

Childcare Licenses

  • Childcare license renewals expiring in March and April will be extended for eight weeks, through the end of April. This includes license renewals for childcare facilities, in-home daycares and childcare workers.
  • The Clerk’s office will email and mail updated licenses by the end of this week (March 20, 2020). Individuals can apply for a new childcare license online through the City of Boise’s website.
  • Fingerprinting and background checks are required by the Federal Government. We will be offering this service at Boise City Hall by appointment only. Please call the Clerk’s office at 208-972-8150 to schedule.

Downtown Parking

  • Parking in Zone 3 in downtown Boise is free to the public.
  • Effective March 20, we are dedicating two parking spaces on each block in the downtown core for free parking for customers picking up takeout ordersThe dedicated spaces will be easily identifiable by a sign on the parking meter.

Fire

  • Fire stations are closed to the public. 
  • Non-vital services such as public education and ride-alongs are suspended. 
  • Boise Fire Inspectors are limiting their inspections to new builds and are practicing social distancing.

Legal

  • Pursuant to a recent Idaho Supreme Court Order, only limited criminal cases will be heard through April 10. Cases that will continue to be heard include:
    • In-custody cases
    • DUI arraignments
    • No Contact Order hearings
    • Domestic Violence Court hearings
    • Limited evidentiary hearings.
  • Please contact your attorney, if you are represented, or the court for further guidance or with questions as to the status of your case. The court will send notice with new dates if your case is reset.
  • The courthouse is restricting entrance to necessary parties including parties to a case, attorneys on a case, and victims or other essential parties. Anyone who is ill will be denied entrance into the courthouse and their hearing will be rescheduled.
  • All traffic and other infraction cases through April 10 will be reset. The court will send notice of new date.
  • Some infraction cases may be able to be resolved electronically. If you wish to talk to a prosecutor about your infraction case in an attempt to resolve it, please call 208-608-7950 or email BOCA@cityofboise.org and provide your name, phone number, and case number (if known). A prosecutor will contact you if your case is one which may be resolved.

Library

The Library will continue to staff the Ask A Librarian Service

  • Due to reduced staffing, we are encouraging customers to keep checked out materials at home until we resume regular operations.
  • All due dates will be extended until June 1, 2020.
  • Holds currently on the hold shelf will continue to be held until June 15, 2020.
  • Any library cards nearing expiration have been extended to June 1st to continue accessibility to e-material (downloadable books, audio books) and databases (Creative Bug, Lynda.com, Idaho Statesman, etc)
  • Pending holds will remain in place until we resume regular operations, at which time we will begin to fulfill them again.
  • Donations of materials are not currently being accepted.
  • All electronic resources continue to be available. These include:

Parks and Recreation

  • Effective Saturday, March 21 all City of Boise park playgrounds are closed to prevent the spread of coronavirus (COVID-19).
  • Credits and refunds for program, league and activity cancelations made by Boise Parks and Recreation between March 17 and May 9 will be issued a pro-rated amount automatically in the coming days. Thank you for your patience as this process is completed.
  • Customers with private event reservations, including weddings, will be contacted by our reservations team with further information. If you have an event booked between now and May 9, and would like to discuss your options with our reservations team immediately, please call 208-608-7600 or email reserve@cityofboise.org.
  • The following facilities will be closed:
    • The Boise Depot (2603 W. Eastover Terrace)
    • Boise Urban Garden School (2995 N. Five Mile Rd.)
    • Community Forestry (4969 W Dorman St)
    • Fort Boise Community Center and Art Center (700 Robbins Rd.)
    • Idaho IceWorld (7072 S Eisenman Rd.)
    • Jim Hall Foothills Learning Center (3188 Sunset Peak Rd.)
    • Parks and Recreation Administration Office (1104 Royal Blvd.)
    • Quail Hollow (4720 36th St.) Golf Course
    • Zoo Boise (355 Julia Davis Dr.)

The following facilities will remain open:

  • All trails in the Ridge to Rivers system, including trail heads
  • All parks - Please note: All playgrounds are closed.
  • City of Boise managed cemeteries
  • Warm Springs (2495 E Warm Springs Ave) is open, but the clubhouse remains closed. All players must reserve a tee time ahead of time by calling (208) 343-5661 .
  • The Dick Eardley Senior Center (690 Robbins Rd.) is closed until further notice but participants can still pick up affordable lunches curbside from Metro Meals on Wheels every day, Monday- Friday, from 11:30 a.m. to 1 p.m. Please direct questions to (208) 608-7600 or email bpr@cityofboise.org.

Planning and Development Services

  • Building inspections are still occurring. If you wish to reschedule, please contact (208) 608-7070.
  • All services typically provided by Planning and Development Services are available by phone or email.
  • Planning and Zoning, Historic Preservation, and Design Review Commissions are suspended until further notice. 
  • Public transportation is running on its regular schedule.  

Police

  • Police are still responding to calls for service and maintaining essential public safety operations.
  • City Hall West is closed to the public. To contact a police officer please call non-emergency dispatch 208-377-6790 or make a police report online.

Public Works

  • Trash, recycling and compost are still being collected on your regular collection day. Republic services will be operating on extended hours, so please have your carts out by 6 a.m, and collection may take place up until 9 p.m.
  • Utility bills can be paid online or at 1-877-896-9230. 

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