COVID-19 FAQs

We are working to update this page as we transition through a staged reopening. Please contact us if you have a question that is not clarified here.

Public asked to refrain from nonessential open burning

The Idaho Department of Environmental Quality (DEQ), Idaho Department of Lands (IDL), and Idaho Department of Health and Welfare (DHW) remind the public to refrain from all nonessential open burning activities as communities respond to the spread of the novel coronavirus that causes COVID-19.

Learn More

Airport

Access to the public areas of the Boise Airport terminal is restricted to individuals who can demonstrate they fall within one of the following categories:

  • Ticketed airline passenger
  • An individual accompanying a ticketed airline passenger, provided the passenger needs assistance with arrival or departure
  • Individuals whose employment requires access to public areas
  • Individuals who have been authorized by airport officials or have a business need to access the public areas
  • Individuals in vehicles who are at the passenger pick-up and drop-off locations waiting for, or dropping off, ticketed passengers
  • Individuals in rental vehicles at the airport pick-up and/or drop-off rental car locations

Additionally, the Boise Airport highly recommends all passengers and airport visitors wear a face covering.

  • Some airlines are requiring passengers to wear a face covering throughout their travel. Passengers should check with their airline in advance so they’re prepared for their next trip.

City Council Meetings

  • Beginning the week of June 8, Boise City Council meetings will be offered in a hybrid format - offering both remote and in-person attendance opportunities. More details about this meeting type will be available soon.
  • All meetings will be livestreamed and may be accessed from cityofboise.org/virtualmeetings. Recordings will be available at the meeting's conclusion on the City of Boise Public Meetings YouTube channel.
  • Residents may provide written testimony for public hearings in advance to citycouncil@cityofboise.org, or sign up to testify virtually via the Zoom platform or in-person.
  • To learn more about City of Boise Virtual and Hybrid Meetings, visit cityofboise.org/virtualmeetings

Department of Finance and Administration

Childcare Licenses

  • Can be obtained or renewed through the online application process. Fingerprinting for these applications will be handled by appointment only.
  • Fingerprinting and background checks are required by the Federal Government. We will be offering this service at Boise City Hall by appointment only. Please call the Clerk’s office at (208) 972-8150 to schedule.

Downtown Parking

  • Parking in Zone 3 in downtown Boise is free to the public.
  • Effective March 20, we are dedicating two parking spaces on each block in the downtown core for free parking for customers picking up takeout ordersThe dedicated spaces will be easily identifiable by a sign on the parking meter.

Fire

  • Fire stations are closed to the public. 
  • Non-vital services such as public education and ride-alongs are suspended. 
  • Boise Fire Inspectors are limiting their inspections to new builds and are practicing social distancing.

Legal

  • Pursuant to a recent Idaho Supreme Court Order, the courthouse is closed and only limited criminal cases will be heard through April 23. Cases that will continue to be heard are:
    • In Custody cases
    • No Contact Order hearings
    • Limited Domestic Violence Court hearings
  • If you are a defendant, please contact your attorney if you have one or the court if you do not for further guidance or with questions on the status of your case. The court will send notice with new dates if your case is reset.
  • There is a trailer located on the east side of the courthouse, with limited staffing, to handle inquiries about court services. Otherwise, please call (208) 287-6900 with questions about court services.
  • Some infraction cases may be able to be resolved electronically. If you wish to talk to a prosecutor about your infraction case in an attempt to resolve it, please call 208-608-7950 or email BOCA@cityofboise.org and provide your name, phone number, and case number (if known). A prosecutor will contact you if your case is one which may be resolved

Library

The Library will continue to staff the Ask A Librarian Service

  • Book drops will reopen on June 1.
  • All due dates have been extended until June 17, 2020.
  • Holds currently on the hold shelf will continue to be held until June 15, 2020.
  • Any library cards nearing expiration have been extended to June 1st to continue accessibility to e-material (downloadable books, audio books) and databases (Creative Bug, Lynda.com, Idaho Statesman, etc)
  • Donations of materials are not currently being accepted.
  • Virtual Programs for all ages are currently available at https://www.boisepubliclibrary.org/classes-events/virtual-programs/
  • All electronic resources continue to be available. These include:

Parks and Recreation

  • All basketball and volleyball courts are closed at City of Boise parks until further notice to prevent the spread of coronavirus (COVID-19).
  • Boise Parks and Recreation Playcamps begin June 1 with health and safety protocols in place. Learn more

Planning and Development Services

  • All services typically provided by Planning and Development Services are available by phone or emailVirtual appointments can also be scheduled for most services.
  • Building inspections are still occurring, though inspections of occupied homes have been suspended indefinitely. Inspections of some HVAC, water heater and electrical systems in garages accessible by garage door may still occur at the discretion of the Inspector. Inspectors may also cancel inspections or reschedule them if they feel safety precautions for social distancing and mask-wearing are not in effect at a site. Virtual inspections are recommended in some instances. For questions or to reschedule, call (208) 608-7070.
  • Planning and Zoning, Historic Preservation, and Design Review hearings are occurring in a "hybrid" format. Virtual attendance is strongly encouraged, and those with accessibility needs are welcome to attend in-person. All persons attending at City Hall will be required to wear masks and frequently sanitize their hands. Written testimony is preferred for these hearings, and it can be submitted via email five days in advance of a hearing. Learn more about how to observe or participate in a meeting here.
  • Public transportation is running on a limited schedule with mask-wearing and social distancing protocols in place to help protect community health. Please check out Valley Regional Transit’s site for more information.

Police

  • Police are still responding to calls for service and maintaining essential public safety operations.
  • City Hall West is closed to the public. To contact a police officer please call non-emergency dispatch 208-377-6790 or make a police report online.

Public Works

  • Trash, recycling and compost are still being collected on your regular collection day. Republic services will be operating on extended hours, so please have your carts out by 6 a.m, and collection may take place up until 9 p.m.
  • Utility bills can be paid online or at 1-877-896-9230. 
  • Mobile household hazardous waste collection is now open. More information is available here.
  • Compost Give-Back is open. More information.

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