Activity Registration Policies

Refund and Cancellation Policy

We depend on your enrollment for a successful class! Please plan your schedule carefully. Classes that do not meet minimum enrollment are subject to cancelation.

Refund Information:

  • Refunds are issued in full if the class or program is cancelled or if the participant has a documented medical reason.
  • Refunds are provided minus a $15 processing fee if you cancel at least 10 calendar days before the starting date of the class. You can choose from these three options:

1. Transfer to another class within 10 calendar days of the class start date.
2. Add a credit to your account.
3. Receive a check refund (please allow three to four weeks for processing).

Refunds and transfers are not issued:

  • When requested less than 10 calendar days before the class start date.
  • If the fee paid for the program is less than the $15 processing fee.
  • For team fees after registration closes.
  • For all team sports player fees.

Resident/Non-Resident Policy

Residents of the City of Boise directly contribute to the operation of the Boise Parks and Recreation Department's programs and services by paying their property taxes.

The Fair-Share Policy (non-resident fee) allocates an additional fee to non-resident users so that they also contribute, on an equitable basis, to the overall financing of the department's operations.

Who is a resident?

Boise residents live within the city limits. The boundaries that the U.S. Post Office uses and those that determine the city limits are not the same. Even though you may have a Boise mailing address, you may not live within City of Boise limits. Do you have questions about residency? Please visit the Ada County Assessor’s website at or call (208) 287-7262 for assistance.


New Customers

If you are a first-time customer, set up an account by clicking the link below.

New Account Setup
Existing Customers

If you already have an account, click the link below to sign into your account.

Sign Up

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