Officer Commendation or Complaint

Filing a Commendation or Complaint

The Boise Police Department is committed to providing quality, responsive service in its efforts to work in partnership with the community to improve the quality of life in Boise.

We encourage your feedback as we strive to maintain our high standards, and welcome your recommendations about the service we provide, your commendations of police employee performance, or your complaints about the actions of any department member. To file a commendation or complaint, please fill out the form below or call (208) 570-6160.

What happens when I submit a complaint?

Complaints received from community members regarding the actions of Boise Police employees are reviewed and investigated by the Office of Internal Affairs (OIA). The findings from the investigations are reported back to the complainant and the involved employee(s).

The OIA is established independently from other divisions within the Boise Police Department and oversees the entire complaint process. The OIA is led by a police captain, who reports directly to the Deputy Chief and Chief of Police. The OIA is also staffed by a police lieutenant, non-sworn investigators, and an administrative specialist, who is responsible for the division's administrative functions.

The Mission of the OIA is to accomplish three objectives:

Additional OIA responsibilities include:

• Monitoring investigations initiated by the department independently of an outside complaint. Such investigations are categorized as department initiated and are conducted in the same manner as a citizen complaint.
• Risk management functions within the department. In this role, OIA also assists the city legal department in preparation of defense for a litigation brought against police employees from actions related to their duties.
• Tracking other department activities, including use of force, employee injuries, employee traffic accidents, vehicle pursuits and damage or loss of private or city owned property.

ANNUAL REPORTS