Permitting and Licensing System Help

Thank you for using our online permitting and licensing system. Below are some frequently asked questions that may assist you in use of the system. If you need additional assistance, please contact us.


General Account Information

How do I create an account?

To apply for a city permit, license or file a code compliance complaint, you'll be required to do so through our new Permitting & Licensing portal. If you have not created an account, you will need to do so.

Step One: Click on "New User: Register for an Account" on the login page, accept the terms and conditions and click "Continue."

Step Two: Create a username and provide an email address. Please note your account verification will be sent to this address, so please be sure it is an account you have access to.

Please note: If either the username or email are already associated with an account, the system will warn you that a different email and/or username must be used. If your email is already in use, you may have an active account already, so you can return to the homepage and use the “I’ve forgotten my password link” below the login button to send a password reset email to the email registered with your account.

Step Three: Create a password. Use the “Help” icon to see the password requirements.

Step Four: Create your security question and answer. Make sure the response you provide for the answer is something you’ll remember.

Step Five: Click “Add My Contact Information” – this information is used when applying for permits and licenses.Before filling out the Contact Information form, you’ll need to select a Contact Type. Each type has a specific definition associated with it:

  • Applicant – Person who plans to apply for city permit(s) or license(s). This role is required for all building permits and planning applications.
  • Authorized Rep – A delegate or representative acting on behalf of the applicant, developer or property owner.
  • Business Owner – Owner of a company (service, retail, etc).
  • Developer – Owner or representative of a development firm.
  • Licensee – Person who has or will be applying for a license.
  • Primary Contact – Main contact for Fire Prevention applications.
  • Property Manager – On or off-site property management representative.
  • Property Owner – Owner of a specific parcel (a tract plot of land) or building.
  • Reporting Party – Person reporting a code compliance issue.
  • Tenant – Current resident or lease holder of a property.

Step Six: Fill out the contact form with accurate and current information. Once complete, click “Continue Registration”.

From here, check the “I’m not a robot” box at the bottom. If prompted, answer the questions it produces. When a green check-mark appears next to the “I’m not a robot” question, click “Continue Registration” to submit your new user account.

Your account setup will be complete, and you will be able to login to the portal.

How do I reset my password?

To reset the password for your portal account, please follow these simple steps:

Step One: Select "I’ve forgotten my password" on the Login page.

Step Two: Enter the email address you used to register your account.

Step Three: Answer the security question presented to you. Select "Send New Password". You will receive an email shortly containing a temporary password. Once logged in you must create a new password before continuing.

Step Four: Open the email from the City of Boise. Copy (Ctrl + C) the temporary password. Go back to the Permitting & Licensing login page.

Step Five: On the Login page, enter your User Name or E-mail. Paste (Ctrl + V) the new temporary password into the password text box. Select Login. Once logged in, you will receive a message to update your login information with a new password.

Step Six: Paste the new temporary password into the Old Password text box.  In the New Password text box, enter a new password that is at least 8 characters, including numbers, letters and special characters. Re-enter your new password in the Confirm Password text box. Select Submit.

Fire Topics

How do I find my inspection comments for a fire operational permit inspection?

To view your operational permit inspection comments, please follow these simple steps:

Step One: Login to your account at

Step Two: Hover or select "Search" from the top menu bar and select "Fire Applications".

Step Three: Locate your record number and click to open the record.

Step Four: Click on the “Record Info” tab.

Step Five: Select “Attachments” from the drop-down tab to find a copy of your inspection report.

Step Six: Click on the blue link to open your report and see your violation comments.

License Topics

How do I check the status of my license application?

To check the status of your business or individual license, please follow these simple steps:

Step One: Login to your account at

Step Two: Hover or select "Home" from the top menu bar and select "My Records".

Step Three: Click the drop-down arrow next to Licenses to view all license applications associated with your account. From this screen you will be able to see the status of each record.

How do I get a copy of my permit or license?

Once your permit or license has been issued to you, a copy will be emailed to the email address associated with the record, or you can download a copy from the permitting and licensing system. (For Animal Licenses, tags will be mailed to the address associated with the application). To access a copy of your permit or license online, please follow these simple steps:

Step One: Login to your account at

Step Two: Hover or select "Home" from the top menu bar and select "My Records".

Step Three: Click the drop-down arrow next to Licenses to view all license applications, or Fire to view all fire operational permits, associated with your account.

Step Four: To get more information about a specific record, simply click on the record number (in green).

Step Five: Clicking on the Record Info drop down arrow and clicking attachments will show all attachments related to the record. Any licenses that require background checks or photos will not be available to print online.

Step Six: Clicking on the blue name associated with the license or permit type will allow you to print the license.

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