Permitting and Licensing Update

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Notice: Possible Permit Processing Delays

We recently implemented a new Permitting and Licensing system, which is affecting our usual response times and permit processing times. As we work through refinements to this new system, we thank you for your ongoing support and patience.

Please note that our new system requires you to create a new account prior to seeking assistance from our Permit Technicians. Create your account today by visiting

Additionally, if you need to schedule an inspection, you can do so online with ease. Simply log into your permitting and licensing account and access the “My Records” page. Select the permit number you wish to schedule, then choose “Inspections” from the “Record Info” menu to get started.

Thanks again for your patience and understanding. We hope to be back to normal operations in the coming weeks.

Permitting and Licensing System Update

On August 18, the City of Boise replaced PDS Online with a new online Permitting and Licensing system.

Please note that some current records are in the process of migrating to our new system, and are still accessible in PDS Online in view-only mode. This is a one-time update that we expect to be completed by late September.

Thanks for your patience as we continue to work through inevitable implementation refinements.

Haven’t logged in since before the system was officially replaced? Make sure to clear your browser’s cache by pressing the “Shift” and “F5” buttons at the same time (or the “Command,” “Shift” and “R” buttons on a Mac) on the login page for the new Permitting and Licensing System.

Go to Permitting and Licensing System

To learn more about the system, including step by step instructions on account set up, please watch this video.

WATCH VIDEO: Create an Account

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